Payment Methods

This page explains how deposits and withdrawals work at Flamez, including the payment methods available to players in New Zealand, minimum and maximum transaction limits, processing times, and the verification steps that may apply before funds are released. It is intended as a factual reference for account holders and does not constitute a promotional offer. All monetary figures on this page are shown in New Zealand dollars, as accounts at Flamez are held in NZD without currency conversion.

Accepted Payment Methods

Flamez offers a range of deposit and withdrawal options intended to suit different preferences, from bank cards to e-wallets and direct bank transfers. Payment processing is handled through the brand’s designated payment entity, and all transactions are subject to standard verification and fraud-prevention checks before funds are credited or released. Players should ensure that any payment method used is registered in their own name, as third-party payments are not accepted under the account and payment terms.

The table below summarises the main deposit methods, their minimum amounts, and typical processing times.

Paysafecard is available for deposits only and cannot be used to receive withdrawals. Players who deposit using this method will need to select an alternative withdrawal option, such as an e-wallet or bank transfer, when requesting a payout.

Withdrawal Methods and Timeframes

Withdrawal processing times vary depending on the method selected, and players are generally encouraged to withdraw using the same method they used to deposit where this is possible, in line with standard anti-money-laundering practice. The minimum withdrawal amount is NZ$20 across all available methods. The table below outlines the main withdrawal options and their typical processing windows once a request has been approved.

These timeframes refer to processing by Flamez once a withdrawal request has been submitted and approved. Additional time may be required by the receiving bank or payment provider before funds appear in a player’s account, and this external processing time is outside the operator’s control.

Deposit and Withdrawal Limits

Minimum deposit amounts start from NZ$10 for most methods, rising to NZ$20 for debit and credit card deposits. The minimum withdrawal amount is set at NZ$20 regardless of the method chosen. On the higher end, daily withdrawals are generally subject to a limit of NZ$10,000, with a monthly withdrawal limit of NZ$100,000. Players who anticipate needing to withdraw larger sums, or who have questions about how these limits apply to their account, are encouraged to contact customer support for clarification before initiating a transaction.

These limits are designed to support responsible account management and regulatory compliance, and they may be adjusted from time to time. Any changes to standard limits will be reflected in the account terms rather than communicated as a promotional change, since payment limits are an operational and compliance matter rather than a marketing feature.

Fees

Flamez does not charge fees on deposits or withdrawals processed through the payment methods listed above. Players should nonetheless be aware that their own bank, card issuer, or e-wallet provider may apply fees or currency conversion charges on their end, particularly for international transactions or currency conversions outside the NZD account structure. Any such third-party fees are outside the operator’s control and are the responsibility of the account holder to check with their provider.

Verification and Know Your Customer Checks

Before a withdrawal is processed, or at other points during the lifetime of an account, Flamez may request identity verification documents as part of standard know-your-customer and anti-money-laundering procedures. Verification can be requested at any time and is typically triggered by periodic compliance reviews, unusually large transactions, or irregular account activity that falls outside normal patterns. This is a standard practice across licensed online casinos and is not an indication of any wrongdoing by the player.

Documents commonly requested may include proof of identity, such as a passport or driver’s licence, proof of address, such as a recent utility bill or bank statement, and proof of payment method ownership, such as a photograph of a card with certain digits obscured or a screenshot of an e-wallet account. Players are encouraged to complete verification promptly when requested, as outstanding verification requirements are one of the most common reasons for a delay in withdrawal processing. Keeping account details, including name, date of birth, and address, accurate and up to date will help verification proceed smoothly when it is required.

Currency and Account Balances

Accounts at Flamez are held in New Zealand dollars, meaning deposits, withdrawals, and gameplay balances are all displayed and processed in NZD without the need for currency conversion at the point of transaction. This is intended to give players clarity over the real value of their deposits and winnings. Players using payment methods that are denominated in a different currency, such as certain international cards or e-wallets, should check with their provider regarding any conversion rates or charges that may apply outside of the Flamez platform itself.

Bonus Funds and Wagering Conditions Affecting Withdrawals

Certain account activity, including the use of bonus funds or free spins, carries conditions that must be met before related winnings become eligible for withdrawal. Where a welcome offer applies, it is structured as 200 free spins credited following a first deposit of NZ$20 or more, distributed over five days with a portion credited instantly and the remainder released in batches. Winnings generated from these free spins are subject to a 10x wagering requirement before they can be withdrawn. Each free spin carries a stated value of NZ$0.10, and the offer activates automatically upon a qualifying deposit without the need for a promotional code.

The table below summarises the key conditions attached to this offer, as they relate to withdrawal eligibility.

Separately, Flamez applies a daily cashback structure to net losses, generally ranging between 5 and 15 percent, credited automatically and without an additional wagering requirement at the base tier. This cashback is typically available for withdrawal or further play once credited. Players enrolled in the VIP Inferno programme may be eligible for cashback of up to 20 percent, subject to a reduced wagering requirement of around 1x, as set out in the applicable account or loyalty terms. Where a wagering requirement applies to any bonus, free spin winnings, or cashback amount, funds linked to that requirement will not be included in a withdrawal request until the requirement has been met in full, and any request submitted while a wagering condition remains outstanding may be delayed or adjusted accordingly.

Responsible Gambling and Payment Behaviour

Flamez encourages all players to treat deposits as an entertainment expense rather than a source of income, and to only deposit amounts they can afford. Players in New Zealand must be aged 18 or over to hold an account and to deposit or withdraw funds, and age verification may form part of the checks carried out during account registration or before a withdrawal is processed. Monitoring deposit patterns is one of the ways that responsible gambling tools can help players stay within limits they have set for themselves.

Account holders can set deposit limits, loss limits, and session limits directly on their account, which can help manage spending over time and reduce the risk of exceeding a personal budget. Reality checks, time-outs ranging from 24 hours to several weeks, and self-exclusion options are also available for players who wish to take a longer break from depositing and playing. Further information on these tools, along with links to independent support organisations, is available on the dedicated responsible gaming page, and players are encouraged to review these options as part of managing their payment activity responsibly.

Restricted Payment Activity

Payments made using funds obtained through illegal means, or made on behalf of a third party, are not permitted under the account terms, and any such activity may result in a delay to withdrawal processing, a request for further verification, or suspension of the account while the matter is reviewed. Chargebacks and disputes raised with a card issuer or bank without first contacting Flamez support may also result in a temporary restriction on the account until the matter is resolved. Players who believe a transaction has been processed in error, or who have a concern about a deposit or withdrawal, are encouraged to raise the matter with customer support in the first instance, since most payment queries can be resolved directly through live chat or email without the need for a formal dispute.

Contacting Support About Payments

Questions relating to deposits, withdrawals, verification requirements, or account limits can be directed to Flamez customer support, which is available on a 24-hour basis through live chat, with email support also available for less urgent enquiries. Players are encouraged to have their account details on hand when raising a payment query, as this helps support staff review the matter efficiently. Telephone support is not offered, and all payment-related communication is handled through the digital channels described above.

This page is intended as a general reference and should be read alongside the full account terms, which take precedence in the event of any inconsistency. Payment methods, limits, and processing times may be updated from time to time to reflect changes in banking partners, regulatory requirements, or operational needs, and players are encouraged to check this page periodically for the most current information relevant to their account.