Terms and Conditions

These terms and conditions set out the rules that apply to anyone who registers an account with Flamez, operated by Ganadu Gaming Limited, and accesses the games, payment services, and related features available through flameznz.com. By creating an account you agree to be bound by this document in full, along with any linked policies referenced within it, including the Privacy Policy and Responsible Gaming information published on the site. Players are encouraged to read these terms carefully before making a deposit or participating in any game, as they cover eligibility, account management, deposits and withdrawals, bonus terms, and the responsibilities of both the operator and the player.

Acceptance of Terms

Use of the Flamez platform constitutes acceptance of these terms and conditions in their entirety. If any part of this document is unclear or a player does not agree with a specific provision, they should refrain from registering or continuing to use the service and may contact customer support for clarification. Continued use of the account after any update to these terms will be treated as acceptance of the revised version. These terms apply equally to desktop and mobile access, including the responsive HTML5 site used by players on smartphones and tablets.

Eligibility and Age Restriction

Access to Flamez is restricted to individuals who are at least 18 years old, which is the legal minimum age for gambling in New Zealand. Registration is only permitted for individuals who are legally able to gamble under the laws of their place of residence, and it remains the player’s responsibility to confirm this before creating an account. The operator reserves the right to request proof of age at any stage and to suspend or close accounts where age or identity cannot be verified satisfactorily. Underage gambling is strictly prohibited, and any account found to belong to a person under 18 will be closed, with any relevant funds handled in accordance with applicable regulations.

Flamez operates under a licence issued by the Kahnawake Gaming Commission, and this licence governs the terms under which the platform is made available to players. The service is not directed at residents of jurisdictions where online gambling is prohibited or restricted by local law, and it is the player’s responsibility to be aware of the legal status of online gambling in their own location.

Account Registration

Creating an account requires accurate and complete personal information, including full name, date of birth, contact details, and a valid method of identification when requested. Each player may hold only one account; duplicate accounts may be suspended or closed, and any bonus or cashback amounts credited to duplicate accounts may be forfeited. Players are responsible for keeping their login credentials confidential and for all activity that occurs under their account. Registration is designed to be completed within a few minutes, consistent with a fast, Pay n Play-style onboarding process, though verification checks may extend this timeframe in some cases.

Accounts are for personal, non-commercial use only, and players may not allow another person to access or use their account. Flamez reserves the right to verify the identity of any account holder at any time, and identity verification, commonly referred to as KYC, may be triggered by periodic compliance checks, large transactions, or irregular account activity. Failure to provide requested verification documents may result in restricted access to the account, including limitations on withdrawals, until the required checks are completed.

Deposits and Withdrawals

All accounts operate in New Zealand dollars, meaning deposits and withdrawals are processed without currency conversion. A range of payment methods is available, each with its own minimum amount and processing time, as summarised in the table below. No fees are charged by the casino for deposits or withdrawals, though players should be aware that their bank or payment provider may apply charges independently of Flamez.

Withdrawal requests are subject to a daily maximum of NZ$10,000 and a monthly maximum of NZ$100,000. Withdrawals may be delayed or declined where verification is incomplete, where irregular account activity is identified, or where a request breaches any condition attached to an active bonus. Players should ensure that the account name matches the name on any payment method used, as mismatched details can delay processing or lead to a transaction being declined.

Bonus Terms and Conditions

Bonus features available on Flamez, including the welcome offer and ongoing cashback, are subject to specific conditions that determine how they are credited, used, and withdrawn. These conditions apply automatically to any account that qualifies for a bonus and are described here as rules governing eligibility and use, rather than as an invitation to participate.

The welcome offer consists of 200 free spins, credited following a first deposit of NZ$20 or more, with no promotional code required as activation occurs automatically upon a qualifying deposit. Spins are distributed over five days, with approximately 100 credited instantly and the remainder released in batches over the following days. Each spin carries a value of NZ$0.10, and winnings generated from these spins are subject to a wagering requirement of 10 times the winning amount before any withdrawal can be requested. Details such as the maximum bet permitted while wagering is in progress, the exact timeframe allowed to complete wagering, and any maximum conversion limit are not specified in full and should be confirmed via the account dashboard or customer support before relying on them.

Daily cashback is calculated on net losses and credited automatically, without the need for a request, and is generally available to withdraw or replay without an additional wagering requirement at the base tier. Members of the VIP Inferno programme may receive cashback of up to 20 percent, subject to a reduced wagering requirement of one times the cashback amount. Where a bonus term is not explicitly stated, players should treat the absence of detail as a reason to confirm directly with support rather than assume a specific figure. Flamez reserves the right to adjust, withdraw, or amend bonus conditions, and to void bonus winnings where evidence of abuse, bonus abuse across linked accounts, or a breach of these terms is identified.

Game Rules and Fair Play

Games offered on Flamez are supplied by a range of third-party providers, and each game operates according to rules set by its provider, generally displayed within the game itself or in an accompanying information panel. Outcomes are generated using certified random number generation technology that is subject to independent testing, and Flamez does not alter or influence individual game results. In the event of a discrepancy between displayed results and the game server’s record, the server record will be treated as authoritative. Progressive jackpot games, where applicable, are subject to their own specific rules regarding qualification and payout, which are detailed within the relevant game.

Technical faults, disconnections, or software errors may occasionally affect gameplay. Where a genuine technical error has occurred, Flamez reserves the right to void any affected round or adjust an account balance to reflect the position that would have existed had the error not occurred. Players are encouraged to report suspected technical issues promptly through customer support so that the matter can be investigated.

Responsible Gambling

Flamez is committed to supporting responsible gambling and provides a range of tools to help players manage their activity. These include deposit limits, loss limits, session limits, stake limits, reality checks, a self-assessment test, time-out periods ranging from 24 hours to several weeks, and self-exclusion options. Players who wish to restrict their withdrawal ability temporarily may also request a withdrawal lock. These tools can typically be adjusted through account settings or by contacting support, and requests to reduce limits or activate self-exclusion take effect promptly, while requests to increase limits may be subject to a delay as an additional safeguard.

Gambling should be approached as a form of entertainment rather than a way to generate income, and players are encouraged to set personal limits before they begin playing. The legal minimum age of 18 for gambling in New Zealand applies to all account activity, and age verification may be requested at registration or at any later point. Further information on responsible gambling tools and links to independent support organisations are available on the dedicated responsible gaming section of the site.

Prohibited Activities

Players must not use the platform for any unlawful purpose, including money laundering, fraud, or the use of funds obtained through criminal activity. Any attempt to manipulate game outcomes, exploit software errors for personal gain, use bots or automated systems, or collude with other players is strictly prohibited and may result in immediate account suspension and forfeiture of funds. Creating multiple accounts to claim bonus features more than once, or providing false information during registration or verification, is also considered a breach of these terms. Flamez reserves the right to investigate suspected prohibited activity and to take any action it considers appropriate, including withholding withdrawals, pending the outcome of an investigation.

Restricted Regions

Flamez does not knowingly offer services to residents of jurisdictions where online gambling is prohibited by local law. It remains the player’s responsibility to determine whether online gambling is lawful in their place of residence before registering an account. Where it is later discovered that a player accessed the platform from a restricted jurisdiction, Flamez reserves the right to close the account and to withhold or reclaim funds in accordance with applicable regulations.

Privacy and Data

Personal information collected during registration and account use is handled in accordance with the separate Privacy Policy published on the site, which explains what data is collected, how it is used, and the security measures in place to protect it, including TLS encryption and ISO 27001 certified practices. Two-factor authentication is available to add an extra layer of account security. Players are encouraged to review the Privacy Policy for full details on data handling, retention, and their rights regarding personal information.

Account Suspension and Closure

Flamez reserves the right to suspend or close an account where there is reasonable suspicion of a breach of these terms, fraudulent activity, or a request from the player themselves. Where an account is closed due to a confirmed breach, any bonus funds and related winnings may be forfeited, though genuine deposited funds not implicated in the breach will generally be returned subject to standard verification. Players wishing to close their account voluntarily may do so by contacting customer support, and any active self-exclusion request will be honoured for the duration specified.

Limitation of Liability

Flamez, through its operator Ganadu Gaming Limited, will make reasonable efforts to ensure the platform operates reliably, but does not guarantee uninterrupted or error-free access at all times. To the extent permitted by applicable law, the operator is not liable for indirect or consequential losses arising from use of the platform, including losses resulting from technical faults, internet connectivity issues, or third-party payment provider delays. Nothing in these terms is intended to exclude liability that cannot lawfully be excluded under applicable regulations.

Complaints and Dispute Resolution

Players who have a concern or complaint regarding their account, a transaction, or any aspect of the service are encouraged to raise the matter with customer support in the first instance, using the live chat facility available 24 hours a day or by email. Support staff will aim to investigate and respond to complaints within a reasonable timeframe. Where a complaint cannot be resolved directly with support, players may be entitled to escalate the matter to an independent dispute resolution service associated with the operator’s licence, details of which can be requested from support. Keeping records of relevant account activity, transaction references, and correspondence can help the resolution process move more efficiently.

Governing Law

These terms and conditions, together with the operation of the Flamez platform, are governed by the framework established under the Kahnawake Gaming Commission licence held by the operator. Any dispute arising from these terms will be handled in accordance with the applicable licensing framework and the dispute resolution avenues described above. Players are advised that use of the platform does not create any relationship beyond that of a licensed operator and a registered account holder, and these terms constitute the entire agreement between the parties regarding use of the service, superseding any prior understanding on the same subject.